About Quantela
We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.
When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns, utilities, and public venues, our team of 280+ experts offers a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.
We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customers to deliver that digitization) to drive measurable impact where our customers need it most.
Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives, reduced traffic congestion to keep cities moving, and created new revenue streams to tackle societal issues like homelessness.
We are headquartered in Billerica, Massachusetts in the United States with offices across Europe and Asia.
The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.
For the latest news and updates, please visit us at
www.quantela.com
Overview of the role
The individual will be responsible for ensuring the smooth functioning of server and storage environments, virtualized systems, network management, and coordination with internal and external stakeholders. This role involves proactive maintenance, troubleshooting, and operational excellence in managing data center facilities and services, along with providing support for application hosting and migration.
Roles and Responsibilities
- Installation and configuration of server operating systems such as Windows Server, Linux, VMware, and Hyper-V.
- Troubleshooting server OS issues, including crash recovery and system restoration.
- Hands-on experience with different RAID configurations and network setup.
- Implementing endpoint security measures and performing server hardening activities.
- Installation and configuration of various storage devices including DAS, NAS, and SAN.
- Application migration from legacy infrastructure to new infrastructure.
- Providing hosting support to departments and managing daily operations.
- Operation and maintenance of Data Center infrastructure and services.
- Managing relationships with OEMs and vendors for equipment and services.
- Proactive monitoring, investigation, and resolution of incidents.
- Addressing and resolving project-related and operational technical/non-technical issues.
- Working closely with network and database experts to ensure seamless Data Center operations.
- Offering guidance and technical expertise to team members.
- Conducting ongoing research and monitoring of IT and non-IT advancements for continuous improvement.
Desired Skills/Background
- Proven experience in Data Centre Management and IT Infrastructure Operations.
- Strong background in IT & SLA Management.
- Expertise in Server Management, Virtualization (VMware/Hyper-V), and Storage Management (SAN, DAS, NAS).
- Knowledge in Website/Application hosting, Active Directory, DNS, and Failover Clustering.
- Experience in Cloud technologies and managing virtualized environments.
- Proficiency in OS platforms like RHEL, Windows Server, Ubuntu/Linux.
- Strong problem-solving, troubleshooting, and incident resolution skills.
- Effective collaboration and communication with cross-functional technical teams.
- Vendor and OEM management capabilities.
- Ability to lead and mentor technical teams and manage complex IT operations